BOOKING DEPOSIT TERMS & CONDITIONS
We kindly ask that you review the following information before proceeding with making a booking.
1) Deposit requirement: a $50 fee is required to secure your booking , and will be taken off the final amount, due on the day of your service.
*If your appointment is scheduled more than 2 weeks in advance, a deposit request will be sent 2 weeks prior to your appointment and must be paid at least 7 days prior to booking
*If your appointment is scheduled within 2 weeks, a deposit request will be sent and the deposit is to be paid immediately to fulfil booking.
2) Non-Payment Policy: If the deposit is not received at least 7 days prior to your appointment, your booking will be automatically cancelled.
3) Confirmation of appointment: You will receive an SMS notification of your upcoming appointment 72 hours prior, which then allows 24 hours to amend your booking.
4) Cancellation & Refunds: We thank you for your understanding and cooperation in following our cancellation policy
* Cancellations or rescheduling made a minimum of 48 hours before the appointment - your deposit will be refunded in full upon request for cancellation or carried over for rescheduling.
* Cancellations made within 48 hours of the appointment - the deposit is non-refundable and non-transferable
PLEASE NOTE: booking times displayed when paying your deposit are a guide only, we cannot guarantee timing as many factors contribute to service completion time.
Booking deposit ensures that we can offer the best service to you and all our valued clients. We greatly appreciate your ongoing support of our salon, and team!
1) Deposit requirement: a $50 fee is required to secure your booking , and will be taken off the final amount, due on the day of your service.
*If your appointment is scheduled more than 2 weeks in advance, a deposit request will be sent 2 weeks prior to your appointment and must be paid at least 7 days prior to booking
*If your appointment is scheduled within 2 weeks, a deposit request will be sent and the deposit is to be paid immediately to fulfil booking.
2) Non-Payment Policy: If the deposit is not received at least 7 days prior to your appointment, your booking will be automatically cancelled.
3) Confirmation of appointment: You will receive an SMS notification of your upcoming appointment 72 hours prior, which then allows 24 hours to amend your booking.
4) Cancellation & Refunds: We thank you for your understanding and cooperation in following our cancellation policy
* Cancellations or rescheduling made a minimum of 48 hours before the appointment - your deposit will be refunded in full upon request for cancellation or carried over for rescheduling.
* Cancellations made within 48 hours of the appointment - the deposit is non-refundable and non-transferable
PLEASE NOTE: booking times displayed when paying your deposit are a guide only, we cannot guarantee timing as many factors contribute to service completion time.
Booking deposit ensures that we can offer the best service to you and all our valued clients. We greatly appreciate your ongoing support of our salon, and team!
CLIENT SATISFACTION PERIOD
If you are not completely satisfied with your hair appointment outcome, please reach out to us within 7 days.
We offer a complimentary adjustment appointment with the original stylist if needed.
Please note: Change of mind is not included with adjustments.
We do not offer refunds, our aim is to rectify any concerns that you may have and for you to leave feeling completely satisfied with your service and customer service you receive.
