BOOKING DEPOSIT TERMS & CONDITIONS
We kindly ask that you review the following information before proceeding with making a booking.
1) Deposit requirement: a $50 fee is required to secure your booking , and will be taken off the final amount, due on the day of your service.
*If your appointment is scheduled more than 2 weeks in advance, a deposit request will be sent 2 weeks prior to your appointment and must be paid at least 7 days prior to booking
*If your appointment is scheduled within 2 weeks, a deposit request will be sent and the deposit is to be paid immediately to fulfil booking.
2) Non-Payment Policy: If the deposit is not received at least 7 days prior to your appointment, your booking will be automatically cancelled.
3) Confirmation of appointment: You will receive an SMS notification of your upcoming appointment 72 hours prior, which then allows 24 hours to amend your booking.
4) Cancellation & Refunds: We thank you for your understanding and cooperation in following our cancellation policy
* Cancellations or rescheduling made a minimum of 48 hours before the appointment - your deposit will be refunded in full upon request for cancellation or carried over for rescheduling.
* Cancellations made within 48 hours of the appointment - the deposit is non-refundable and non-transferable.
*Calling the salon is the most effective way of reaching us - BUT if you need to adjust an appointment outside of business hours (and Sunday & Monday) you are able to do so by responding the the number you receive your appointment updates from , or by contacting us via email/social media. Please note, you may not receive a response immediately after hours, but by contacting us more than 48hrs in advance you ensure your deposit will either roll over or be refunded.
PLEASE NOTE: booking times displayed when paying your deposit are a guide only, we cannot guarantee timing as many factors contribute to service completion time.
Booking deposit ensures that we can offer the best service to you and all our valued clients. We greatly appreciate your ongoing support of our salon, and team!
1) Deposit requirement: a $50 fee is required to secure your booking , and will be taken off the final amount, due on the day of your service.
*If your appointment is scheduled more than 2 weeks in advance, a deposit request will be sent 2 weeks prior to your appointment and must be paid at least 7 days prior to booking
*If your appointment is scheduled within 2 weeks, a deposit request will be sent and the deposit is to be paid immediately to fulfil booking.
2) Non-Payment Policy: If the deposit is not received at least 7 days prior to your appointment, your booking will be automatically cancelled.
3) Confirmation of appointment: You will receive an SMS notification of your upcoming appointment 72 hours prior, which then allows 24 hours to amend your booking.
4) Cancellation & Refunds: We thank you for your understanding and cooperation in following our cancellation policy
* Cancellations or rescheduling made a minimum of 48 hours before the appointment - your deposit will be refunded in full upon request for cancellation or carried over for rescheduling.
* Cancellations made within 48 hours of the appointment - the deposit is non-refundable and non-transferable.
*Calling the salon is the most effective way of reaching us - BUT if you need to adjust an appointment outside of business hours (and Sunday & Monday) you are able to do so by responding the the number you receive your appointment updates from , or by contacting us via email/social media. Please note, you may not receive a response immediately after hours, but by contacting us more than 48hrs in advance you ensure your deposit will either roll over or be refunded.
PLEASE NOTE: booking times displayed when paying your deposit are a guide only, we cannot guarantee timing as many factors contribute to service completion time.
Booking deposit ensures that we can offer the best service to you and all our valued clients. We greatly appreciate your ongoing support of our salon, and team!
FAQs - Deposit system
‘Do I have to pay it??” - Yes. Deposits are required for all major services. Ie- Colour, Nanoplasty, Perms etc.
‘How much is it??” - The required deposit is $50 Per Appointment. This $50 can be redeemed off the cost of your service, or can be rolled over for your next booking
‘How much notice do I need to give to have my deposit returned?’ - Adjustments (cancelling, rescheduling etc) made to appointments MORE than 48hrs before your time slot will result in your deposit being carried over, or the option to refund. Any adjustment made within 48hrs will result in forfeiture of deposit.
‘When do I need to pay It?’ - You will receive a deposit request within 2 weeks of your appointment. If it is not paid 1 week before your appointment, you will receive a reminder. If it is not paid 48hrs before your appointment, our system will automatically cancel your appointment.
‘You’re closed Sunday/Monday, how can I give MORE than 48hrs on these days?’ - Calling the salon within opening hours is the best way to reach us - BUT when we are not in salon, you can give notice by replying to the number that your receive appointments updates from, or by contacting us via email/social media. *Please note, you may not receive a response immediately, but by reaching out within this time, your deposit may be refunded/rolled over.
‘Why are deposits now required??’ - As our salon grows, it is no longer sustainable to absorb last minute cancellations & no-shows. Our team are busy, and we have many clients on a wait list for an appointment.
Deposits ensure that our time is respected, so that we can continue to provide you with a smooth, relaxing and professional experience. Just like if you were to book a flight, a hotel, or gym class, and were unable to make it last minute - you would still expect to pay for some, if not all of that experience.
Please reach out within any questions, concerns or help you may need with our deposit system. We are so grateful for your ongoing support, and hope that you can share in our understanding of having no choice but to implement this change moving forward.
‘How much is it??” - The required deposit is $50 Per Appointment. This $50 can be redeemed off the cost of your service, or can be rolled over for your next booking
‘How much notice do I need to give to have my deposit returned?’ - Adjustments (cancelling, rescheduling etc) made to appointments MORE than 48hrs before your time slot will result in your deposit being carried over, or the option to refund. Any adjustment made within 48hrs will result in forfeiture of deposit.
‘When do I need to pay It?’ - You will receive a deposit request within 2 weeks of your appointment. If it is not paid 1 week before your appointment, you will receive a reminder. If it is not paid 48hrs before your appointment, our system will automatically cancel your appointment.
‘You’re closed Sunday/Monday, how can I give MORE than 48hrs on these days?’ - Calling the salon within opening hours is the best way to reach us - BUT when we are not in salon, you can give notice by replying to the number that your receive appointments updates from, or by contacting us via email/social media. *Please note, you may not receive a response immediately, but by reaching out within this time, your deposit may be refunded/rolled over.
‘Why are deposits now required??’ - As our salon grows, it is no longer sustainable to absorb last minute cancellations & no-shows. Our team are busy, and we have many clients on a wait list for an appointment.
Deposits ensure that our time is respected, so that we can continue to provide you with a smooth, relaxing and professional experience. Just like if you were to book a flight, a hotel, or gym class, and were unable to make it last minute - you would still expect to pay for some, if not all of that experience.
Please reach out within any questions, concerns or help you may need with our deposit system. We are so grateful for your ongoing support, and hope that you can share in our understanding of having no choice but to implement this change moving forward.
CLIENT SATISFACTION PERIOD
If you are not completely satisfied with your hair appointment outcome, please reach out to us within 7 days.
We offer a complimentary adjustment appointment with the original stylist if needed.
Please note: Change of mind is not included with adjustments.
We do not offer refunds, our aim is to rectify any concerns that you may have and for you to leave feeling completely satisfied with your service and customer service you receive.
*Our client satisfaction policy regarding colour fading/tone fading will only be honoured for clients that use Shampoo & Conditioner recommended by their BHC stylist.
Any required haircut adjustments, excluding change of mind, will be honoured within 7 days of original service.
